Privacy Policy

Your privacy is very important to Mili Petrovic and we always want to be transparent with how we process your personal information so that you feel safe when you submit your information to us.

We therefore have a policy that determines how your personal data is to be processed and protected.

Why do we even collect personal data?

We can not administer your purchase, any returns, right of withdrawal, guarantees or your membership if we do not process your personal information.

Who is responsible for my personal data being handled correctly?

Mili Petrovic, org.nr SE960106072701 , Segevångsgatan 19A, 21227 Malmö, is responsible for the processing of your personal data.

What laws and regulations do you follow to ensure that my information is handled correctly?

Mili Petrovic’s objective is to comply with all applicable laws and regulations for the protection of personal data and complies with all applicable laws and regulations that exist to protect the privacy of individuals, including the EU Directive on privacy and electronic communications 2002/58 / EC and the EU: s General Data Protection Ordinance 2016/679 and any amendments to, additions to or regulations that replace, implement or supplement such laws, ordinances, regulations and rules.

Security

It is very important to us that your personal data is processed securely. To prevent unauthorized use or exposure of your personal data, we use appropriate and reasonable physical and technical solutions to ensure an appropriate level of security.

Among other things, we use Secure Socket Layer (SSL) which is a protocol for secure transmission of data via the Internet (or other networks). You as a customer need to check that SSL is not turned off in the settings of your browser.

We do not have access to and we do not process your debit or credit card numbers and we will not disclose your personal information to third parties for their or any other third party’s direct marketing without your express consent.

We may collect various types of personal information about you in connection with you visiting our website, ordering or purchasing our products, using our services, registering an account in our webshop, signing up for one of our newsletters, contacting our customer service, participating in our competitions or at other contacts with us.

Examples of personal information that we collect about you on these occasions are:

Example

  • Name
  • Contact information, such as address, e-mail address and telephone number
  • Payment information and information on the chosen payment method
  • Delivery and invoicing information, as well as other information that you provide in connection with the purchase or delivery of a product or service
  • Purchase history
  • Other information about your purchase, e.g. order number and selected product
  • Member number
  • Login details
  • Surf- and click history on our website
  • Location information from your mobile devices, e.g. mobile phone or tablet
  • IP-address 
  • Case-related correspondence (eg personal information that you provide when contacting our customer service)
  • Other information relevant to customer surveys, advertisements or offers;
  • Other user-generated information that you actively choose to share via our website or via other contact with us

Personal information sent to us via our website will be used for the purposes stated in this policy or on the relevant pages on the website. We may use your personal information for the following:

  1. to administer our website and operations;
  2. to customize our website for you;
  3. to enable you to use the services available on our website;
  4. to send goods that you have purchased via our website to you;
  5. to deliver services purchased through our website;
  6. to send bank statements, invoices and payment reminders to you and collect payments from you;
  7. to send commercial communications that are not for marketing purposes;
  8. to send emails that you have specifically requested;
  9. to send you our newsletter by e-mail if you have requested it (you can inform us at any time if you no longer need the newsletter);
  10. to send marketing communications to you concerning our business or carefully selected third party activities that we believe may be of interest to you by post or, where you have specifically agreed to this, via email or similar technology (you can inform us when at any time if you no longer need marketing communications);
  11. to provide third parties with statistical information about our users (but these third parties will not be able to identify an individual user from the information);
  12. to handle inquiries and complaints from or about you regarding our website;
  13. to keep our website secure and prevent fraud;
  14. to confirm your consent to our website’s terms of use (including monitoring of private messages sent via our website’s private messaging service); and
    other use.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the permission you give us.

Your privacy settings can be used to restrict the publication of your information on our website and can be adjusted with the website’s privacy controls.

We will not disclose your personal information to third parties for their or any other third party’s direct marketing without your express consent.

.

Why do we process your data?

To be able to administer orders and purchases?

Example:

We deliver your product and communicate with you regarding your delivery.

  • We confirm your identity
  • We save all your purchase history when buying online.
  • We administer you payment and your delivery
  • And to give you access to Milipetrovic.com and the services that Mili Petrovic provides there, e.g. our customer service.
  • to be able to provide, implement, develop and improve our services for our customers. For this purpose, we analyze the personal data we collect from our customers (eg purchase history) and sort customers into different segments to be able to perform analysis at an aggregate level and for statistical purposes. We do not perform any analysis of your personal data at the individual level.

Fulfill legal obligation: We process your personal data in order to fulfill legal obligations due to legal requirements, judgments or government decisions, such as requirements in the Accounting Act and the Product Liability Act. This means e.g. that we save invoice documentation in accordance with current accounting rules and purchase history so that you can complain about a purchase.

This is how long we save your information: Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints. Where applicable, we save your information until the warranty period has expired.

Why do we process your data?

To be able to handle customer service matters

Example:

We administer and communicate with you and answer your questions that you ask us by phone or in digital channels regarding, among other things, questions about goods, right of withdrawal, complaints and warranty matters as well as support.
We confirm your identity and your purchase.

Why do we do it?

Our and your legitimate interest in being able to administer your customer service business.

This is how long we save your information: The information is saved as long as the customer service case is ongoing and for a maximum of 36 months after the customer service case is closed.

Why do we process your data?

We may have to process your personal data in order to fulfill legal obligations, as required by law, judiciary or government decisions.

Exemple:

  • Name
  • Contact information, such as address, e-mail address and telephone number
  • Payment information and information on the chosen payment method
  • Delivery and invoicing information, as well as other information that you provide in connection with the purchase or delivery of a product or service
  • Purchase history
  • Other information about your purchase, e.g. order number and selected product
  • Member number
  • Login information
  • Surf- and click history on our website
  • Location information from your mobile devices, e.g. mobile phone or tablet
  • IP-address 

Why do we do that?

The requirements may apply to our product liability or the safety of our products. In these cases, we may need to provide general communication and information or specific information to you about product alerts and product recalls.
The requirements may also apply to our obligations under the Accounting Act or the Money Laundering Act.

 

This is how long we save your information: The information is saved for a maximum of 30 days after the end of the membership (can be done manually at the request of a member or automatically due to inactivity for a period of 36 months).

Why do we process your data?

Send newsletters with Mili Petrovic Brand information and the latest news about Mili Petrovic

Example:

  • Name, email adress and other eventual contact information

Why do we do it?

The processing of personal data is based on the legal support of a legitimate interest in the first mailing and then consent is obtained for further mailings.

This is how long we save your information: The personal information is collected when the customer registers with us and a contact person submits their contact information. You can unsubscribe from our newsletter at any time through the link at the bottom of each newsletter.

Why do we process your data?

The purpose of the treatment is to be able to receive, answer and evaluate job applications for an advertised position or spontaneous application.

Example:

  • Name, address, e-mail address, telephone number, date of birth, curriculum vitae, personal letter and CV

Why do we do that?

The treatments are necessary to satisfy our legitimate interest in being able to administer the recruitment in order to e.g. be able to assess which candidate best meets our competence profile. We also have a legitimate interest in processing your personal data for your spontaneous job application in order to satisfy your wishes.

This is how long we save your information: Documentation and documentation required for Mili Petrovic to fulfill its obligations under discrimination legislation is saved for two (2) years.

Why do we process your data?

The purpose of the treatment is to be able to receive and communicate with existing customers as well as stakeholders, retailers, job seekers and other people who are interested in Mili Petrovic and our products and services.

Example:

  • Name, username and any e-mail address

Why do we do that?

The processing of personal data is based on a legitimate interest.
We have a legitimate interest in processing your personal data in order to be able to respond to your questions in the best way.

This is how long we save your information: In the event that the information is needed for a commenced case or a request in connection with our services, the storage period for us will be the time the information is needed for each continued purpose. In some cases, we are then jointly responsible for the collection with the social media that provide the platform, and there they can in some cases and for their own purposes continue to process your data according to the (user) agreement you have with them. We recommend that you review these user agreements.

Why do we share your information?

Sometimes we will need to disclose your personal information to other companies. This can be when we hire other companies to help us with our deliveries, payment solutions, IT systems, services, printing, manufacturing or distribution.

These companies are personal data assistants to us and are only allowed to process your personal data according to our instructions.

In addition to this, we may also disclose your personal data to other companies that will be independently responsible for their processing of your personal data. We disclose your personal data to the following companies and authorities that are independently responsible for personal data:

  • Government agencies
  • Companies that provide our logistics services, for example PostNord
  • Companies that offer payment solutions such as Klarna

 

Why do we process your information?

We ensure that our terms and conditions are complied with and to detect and prevent misuse of our services.

Example:

  • Camera Surveillance at Mili Petrovic physical store

Why do we do that?

We use camera surveillance in our store to prevent crime and create security for our customers, our employees and us as a company.

 

This is how long we save your information: Images from camera surveillance are saved for 48 hours after collection. If we suspect misuse of a service or that a crime has been committed, we will save the information for the time necessary to establish, assert or defend our (or third parties’) legal claims.

Do you have questions?

Or do you want to exercise your rights and request that we delete or change personal information about you?

Contact us

Disclosure of personal information

We may disclose your personal information to any of our employees, board members, insurance companies, professional advisors, agents, suppliers or subcontractors that is reasonably necessary for the purposes set forth in this policy.

We may disclose your personal information to all members of our corporate group (this means our subsidiaries, our holding company and all its subsidiaries) that is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. insofar as we are obliged to do so by law;
  2. in connection with ongoing or future court proceedings;
  3. to establish, exercise or defend our legal rights (including disclosing information to others for the purpose of preventing fraud and reducing credit risk);
  4. to the buyer (or prospective buyer) of any business or asset that we are in the process of (or considering) selling; and
  5. to any person whom we reasonably believe may request from a court or other competent authority that we disclose the personal information if, in our reasonable opinion, such court or authority could reasonably order us to disclose the personal informatio

We will not disclose your personal information to third parties except in the cases set out in this policy.

International data transfer

  1. Information we collect may be stored, processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.
  2. Information we collect can be transferred to the following countries that do not have data protection laws similar to those in force in the EU
  3. Personal information that you publish on our website or submit for publication on our website may be available via the internet around the world. We can not prevent the information being used or misused by others.
  4. In cases where Mili Petrovic uses, or will use, subcontractors or cooperate with partners established outside the EU / EEA area, Mili Petrovic is responsible for ensuring that these players can guarantee a level of safety equivalent to that maintained within the EU.
  5. You expressly consent to the transfer of personal information described in this section.

Din personliga informations säkerhet

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  2. We will store all personal information you provide on our secure (password and firewall protected) servers.
  3. All electronic financial transactions made via our website are protected by encryption technology.
  4. You acknowledge that the transmission of information via the Internet is in itself insecure, and we can not guarantee the security of data sent via the Internet.
  5. You are responsible for keeping the password you use to access our website confidential; we will not ask you for your password (except when you log in to our website).

Changes

We may update this policy from time to time by publishing a new version on our website. You should check this page from time to time to make sure you understand any changes to this policy. We may notify you of changes to this policy by email or through our website’s private messaging system.

Your rights

You can ask us to give you all the personal information we have about you; provision of such information will be subject to the following:

We may withhold the personal information you request as permitted by law.

You may at any time ask us not to process your personal information for marketing purposes.

In practice, you will usually either explicitly accept our use of your personal information for marketing purposes, or we will give you the opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website contains hyperlinks to and details about third party websites. We have no control over, and are not responsible for, third party privacy policies and practices.

Updates of information

Let us know if the personal information we have about you needs to be corrected or updated.

Collection of personal information

The following types of personal information may be collected, stored and used:

  1. information about your computer, including IP address, geographic location, browser type and version, and operating system;
  2. information about your visits to and your use of this website, including the reference source, the length of the visit, page views and the website’s navigation paths;
  3. information that you enter when you register on our website, such as your e-mail address;
  4. information that you enter when you create a profile on our website or send us your CV, such as your name, your birthday, your profile pictures, interests, hobbies and information about your education and employment;
  5. information you provide to subscribe to our emails and / or newsletters, such as your name and email address;
  6. information that you provide when you use our website’s services;
  7. information generated when you use our website, including when, how often and under what circumstances you use it;
  8. information relating to everything you purchase, the services you use or transactions you make through our website, including your name, telephone number, address, and email address;
  9. information that you publish on our website with the intention of publishing it on the internet, including your username, your profile pictures and the content of your posts;
  10. information in all forms of communication that you send to us via e-mail or our website, including its content and metadata;
  11. all other personal information that you send to us.

Before you disclose another person’s personal information to us, you need that person’s consent for the personal information to be both disclosed and processed in accordance with this policy.

Use of your personal information

Personal information sent to us via our website will be used for the purposes stated in this policy or on the relevant pages on the website. We may use your personal information for the following:

  1. to administer our website and operations;
  2. to customize our website for you;
  3. to enable you to use the services available on our website;
  4. to send goods that you have purchased via our website to you;
  5. to deliver services purchased through our website;
  6. to send bank statements, invoices and payment reminders to you and collect payments from you;
  7. to send commercial communications that are not for marketing purposes;
  8. to send emails that you have specifically requested;
  9. to send you our newsletter by e-mail if you have requested it (you can inform us at any time if you no longer need the newsletter);
  10. to send marketing communications to you concerning our business or carefully selected third party activities that we believe may be of interest to you by post or, where you have specifically agreed to this, via email or similar technology (you can inform us when at any time if you no longer need marketing communications);
  11. to provide third parties with statistical information about our users (but these third parties will not be able to identify an individual user from the information);
  12. to handle inquiries and complaints from or about you regarding our website;
  13. to keep our website secure and prevent fraud;
  14. to confirm your consent to our website’s terms of use (including monitoring of private messages sent via our website’s private messaging service); and
  15. other use.
Cookies
A cookie is a small text file that is sent from a website to your browser. A cookie cannot identify you personally but only the browser that is installed on your computer, tablet or telephone with an internet connection and that you use to visit various websites.

Cookies can be sent to you either from the website you visit (so-called first-party cookie) or from another organization that provides services to the current website you visit, e.g. an analysis and statistics company, reseller, social media, marketing company, etc. (so-called third-party cookie). Third-party cookies may be placed on your device either by a third party or by the company that runs the website you visit, for more information about these types of cookies, please refer to the respective company’s cookie policy.

There are two main types of cookies, the so-called durable cookies that are stored in your computer for a certain period of time before they are deleted and that make e.g. so that a web page can recognize your device’s IP address and thus your browser close to when you log in, and so-called session cookies that are temporarily stored in your device’s memory while you are on a web page so that it can work correctly during your visit. Session cookies disappear when you close your browser.

How do we use cookies?

We use both durable cookies and session cookies on the Website. When you visit the Website, certain cookies that are necessary for the Website to function will automatically be placed on the device that you use during your visit.

In addition to these cookies, we also use a number of additional cookies for other purposes in accordance with what is described in more detail below. As these cookies are not strictly necessary for the basic functions of the Website, but help us to develop the Website and to provide you with relevant information, we ask for your consent in accordance with the Act (2003: 389) on electronic communication in the cookie banner that appears when you open the Website and until you have made an active choice to either approve or deny different categories of cookies.

The cookies used on the Website are mainly used to improve the functionality of our services, to help us improve our delivery of products and services and / or to help us direct relevant and customized ads to you. For example, we use durable cookies, among other things. to store your personal settings at Mili Petrovic so that you do not have to make certain choices each time you visit the Website. Further information regarding certain specific purposes is given below.

Security
We use cookies to manage the security of the Website and in this way to protect both us and you and visitors. These cookies are also used to develop our systems and services related to the security of the Website.

Analysis and statistics
Analysis and statistics cookies are used to facilitate analysis of the number of visitors to the website and to improve our customer service, etc. This means that we may share and transfer personal data and other information to providers of analysis and statistics services. Please note that we do not process, share or transfer sensitive personal data.

Personalization
Through cookies for personalization, we receive information about how you act with the Website, such as your purchase history, in order to offer you a more relevant experience of the Website adapted to your preferences. This means that we may share personal information and other information with our service providers. Please note that we do not process, share or transfer sensitive personal data.

Marketing
We use cookies to show ads, campaigns, communication and offers etc. which we think you are interested in and which is adapted to your preferences. This means that we may share and transfer personal data to our service providers. Please note that we do not process, share or transfer sensitive personal data.

Consent to cookies

By allowing cookies on the website, you consent to Mili Petrovic’ handling of cookies as described in this policy, in accordance with the Electronic Communications Act (2003: 389). By doing so, you also confirm that you have read our privacy policy and information about the personal data processing that may take place regarding the personal data we collect through cookies and other technical storage means.

If you do not accept the use of cookies, you can turn off cookies in your browser’s security settings. You can also set the browser so that you get a question every time the Website tries to place a cookie on your device. Through the browser, previously stored cookies can also be deleted, see the browser’s help pages for more information. Remember that you can delete cookies manually from your hard drive at any time.

Please note that if you choose not to allow cookies, the experience of the Website will deteriorate and you will not be able to take part in product recommendations or receive personalized marketing and other special offers. It will also not be possible to leave product reviews or share content on social media.

How to delete cookies

If you no longer want cookies to be placed when you visit the Website, you can turn them off in the settings in your browser. You can also set the browser to be informed each time the Website attempts to place a cookie on your device. You can also use your browser to delete previously stored cookies.

How you delete cookies depends on which browser you use. Note that if you use multiple browsers, corresponding changes must be made for each browser.

More information on how to handle cookies in your specific browser can be found here:

If you use a PC, cookies can be deleted using the keyboard shortcut [CTRL]+[SHIFT]+[Delete].

  1. Below are the names of the cookies we use on our website and the purposes for which they are used:
    1. we use Google Analytics and Adwords on our website to recognize a computer when a user; visits the website / tracks users when they browse the website / enables the use of a shopping cart on the website / improves the website’s usability / analyzes the use of the website / administers the website / prevents fraud and improves the website’s security / adapts the website for each user / target ads interest in specific users;
  2. Most browsers allow you to refuse cookies – for example:
    1. in Internet Explorer (version 10), you can block cookies using the settings to cancel cookie management by clicking on “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
    2. in Firefox (version 24), you can block all cookies by clicking on “Tools”, “Settings”, “Privacy & Security”, selecting “Custom Content Blocking” and clicking on “All cookies”; and
    3. In Chrome (version 29), you can block all cookies by opening the “Settings” menu and clicking on “Website settings” under “Privacy and security” and then unchecking “Allow websites to save and read cookies”.

Blocking all cookies will have a negative impact on the usefulness of many websites. If you block cookies, you will not be able to use all functions on our website.

Marketing, collaboration and analytics partners (third-party cookies)
See below for more information about our partners, their handling of personal data and other information as well as advertising.
Facebook                       
https://www.facebook.com/policy/cookies/

Google
https://policies.google.com/technologies/partner-sites

Tradedoubler
https://www.tradedoubler.com/sv/privacy-policy/