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If you want to cancel or change your order, contact customer service as soon as possible. We can only cancel or change your order if it has not already been processed.

You can change your address either by logging into your account or by getting in contact with us through customer services.

An order confirmation will be sent to you at the email address you provided upon ordering. If you do not receive an order confirmation, please contact us and please double check that it has not ended up in your spam folder.

– Pick the articles you wish to purchase and put them in the basket.
– Go to the checkout.
– Any discount code is filled in the tab “Discount Code” under your shopping cart.
– Fill in your personal information.

Please double check that any discounts have been applied before confirming your order.

– Check that all information is correct and confirm your purchase.

– The order confirmation is sent via email within a few minutes.

– When your order is packed, your receipt will arrive via email and your invoice from Klarna in a separate email.

In the event of an approved return and right of withdrawal, a refund will be made in the same way as the payment was made.

 

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We protect your personal privacy and strive to always protect your personal data in the best possible way and it is our goal to follow all applicable laws and regulations for personal data protection.

Read more here regarding out Privacy Policy

We always follow the Swedish Consumer Agency’s guidelines when it comes to returns.

Only original defects are covered by the right of return and do not, for example, cover defects that are caused by normal wear and tear or handling defects.

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Q&A

Questions and Answers

Payment

With our partner PayPal you can pay with your Bank Account, Bank Card or Account Credit and with Klarna you can choose to pay via 14-day invoice, 6-24 months financing, direct debit with BankID, bank transfer, Visa, Mastercard, Amex if it’s available at your location.

After we have sent your order, you will receive an invoice via email to the email address you provided when you placed your order.

– The invoice has payment terms of 14 days and no invoice fee will be added.
– Sometimes Klarna has various campaign invoice alternatives, in which case invoice fees are added.

Contact Klarna at +468-120 120 10 for more information and help.

Your invoice will be sent out in connection with us posting your package.
If you have not received your invoice, we ask you to check your spam folder.

You can also contact Klarna at +468-120 120 10 for more information and help.

Returns

As our customer, you have the right to return your purchase within 14 days of receiving it.

If you wish to send back your order, there will be a return fee of SEK 60.

  • Get in contact with our customer service and let us know your order number and your name.
  • We will email a return shipping note to attach to the package and a return form to put in the package.
  • Crediting takes place as soon as the package is received and the return is handled.

If you paid via Klarna, you can log in to Klarna’s website yourself and pause the invoice, regardless of whether you return all or part of the order.

Your refund is made in the same way as you made the payment.

If you have not paid the invoice, it will be credited as soon as the return is processed. Unfortunately, you do not get paid for any package wrapping in connection with return.

You can log in to Klarna’s website or app and pause the invoice, regardless of whether you return all or part of the order.

  • If you return the entire order, the invoice will be canceled when the return is processed.
  • If you keep any products in your order, you will receive an updated invoice from Klarna to your email when the return is processed.

PayPal

  • When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered.
  • Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.

Contact us to return your item as usual. You are responsible for any return costs and then you may place a new order.